What payment methods do you accept?
We only accept bank transfers for reservations. Payment details will be provided during the booking process.
How do I make a reservation?
You can make a reservation directly on our website or by contacting our reservations team.
Can I host events or parties in the rental property?
To maintain a peaceful and enjoyable environment for all guests, events and parties are subject to approval and may incur additional fees. Please contact us for event inquiries.
What is your cancellation policy?
Our cancellation policy varies depending on the property and season. Please refer to the specific property’s terms and conditions or contact our reservations team for details.
Is there a security deposit?
Yes, a refundable security deposit is required to cover any damages or incidentals during your stay. Details will be provided during the booking process.
Is smoking allowed in the rental property?
Indoor smoking is not allowed, only in designated outdoor areas.
Do you provide concierge services?
Yes, we offer personalized concierge services (with an extra cost) to assist with booking tours, transportation, restaurant reservations, and more.
Is housekeeping included?
Yes, daily housekeeping is included in your stay. Our professional housekeeping staff will ensure your space is kept clean and tidy.
What Time Is Check-In And Check-Out?
Check-in begins at 3:00 PM and check-out is at 12 AM. We can arrange an early check-in or a late check-out depending on availability. For check-in, we would appreciate it if you could let us know at what time you plan to arrive.
Can I modify my reservation?
In case you need to modifity your reservation, please contact us through the communication method you prefer: dialing one of our numbers or by email. Please keep in mind this is a request and it does not guarantee a modification will beable to be made due to availability, terms & conditions, etc.
