Answers at Your Fingertip
Find quick answers to commonly asked questions about your luxury vacation experience with us.
10% discount on summer bookings at South Padre Island. See properties
10% discount on summer bookings at South Padre Island. See properties
Find quick answers to commonly asked questions about your luxury vacation experience with us.
We only accept bank transfers for reservations. Payment details will be provided during the booking process.
You can make a reservation directly on our website or by contacting our reservations team.
To maintain a peaceful and enjoyable environment for all guests, events and parties are subject to approval and may incur additional fees. Please contact us for event inquiries.
Our cancellation policy varies depending on the property and season. Please refer to the specific property’s terms and conditions or contact our reservations team for details.
Yes, a refundable security deposit is required to cover any damages or incidentals during your stay. Details will be provided during the booking process.
Indoor smoking is not allowed, only in designated outdoor areas.
Yes, we offer personalized concierge services (with an extra cost) to assist with booking tours, transportation, restaurant reservations, and more.
Yes, daily housekeeping is included in your stay. Our professional housekeeping staff will ensure your space is kept clean and tidy.
Check-in begins at 3:00 PM and check-out is at 12 AM. We can arrange an early check-in or a late check-out depending on availability. For check-in, we would appreciate it if you could let us know at what time you plan to arrive.
In case you need to modifity your reservation, please contact us through the communication method you prefer: dialing one of our numbers or by email. Please keep in mind this is a request and it does not guarantee a modification will beable to be made due to availability, terms & conditions, etc.
Yes, but only the people registered prior to check-in. As long as the occupancy capacity of the property is not exceeded
We have a no-pets policy to maintain the highest standards of cleanliness and hygiene for all guests.
Find quick answers to commonly asked questions about your luxury vacation experience with us.
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